Warranty & Service Policy

Arden Audio products are covered by a one-year limited warranty beginning on the date of delivery. This warranty applies to manufacturing defects in materials or workmanship under normal intended use.

The warranty does not cover damage caused by water or moisture exposure, drops, impact, misuse, improper installation, incompatible equipment, improper voltage, power surges, unauthorized repair, modification, external force, neglect, commercial use outside the product’s intended purpose, or normal wear and tear. It also does not cover issues that are not attributable to a manufacturing defect.

To request warranty service, please contact Arden Audio with the order number, product model, serial number, and clear photographs or videos showing the product and the issue. We may request additional information and reasonable remote troubleshooting before authorizing return shipment or service.

Do not send a product until Arden Audio provides written authorization and return instructions.

If the available evidence or inspection confirms a manufacturing defect covered by this warranty, Arden Audio will provide an appropriate remedy. Depending on the product and issue, this may include replacement parts, repair, replacement, or a refund if a repair or replacement is not reasonably available.

If a manufacturing defect is confirmed, Arden Audio will cover reasonable authorized shipping costs required to provide the warranty remedy, including return shipment where a return is necessary and delivery of repaired or replacement products.

If assessment shows that the issue is not covered by warranty, the customer is responsible for any agreed inspection, repair, parts, and shipping costs. We will explain the assessment and obtain approval before carrying out chargeable work.

Damage that occurs during delivery is handled under the Shipping Policy and Return & Refund Policy. Verified transit damage is covered by Arden Audio and is not treated as customer-caused damage.

This limited warranty is provided in addition to any consumer rights that cannot lawfully be excluded or restricted.