Return & Refund Policy

If you need to request a return, please contact Arden Audio before sending any item back. Returned items should be unused, in original condition where practical, and include the original packaging and accessories.

Customers should request return authorization by email before shipping goods. Items sent back without prior communication may be delayed or refused depending on the situation.

After a returned item is received, it may be inspected before any refund or replacement is approved. Refund timing can vary depending on payment provider, bank processing, and the condition of the returned goods.

Return shipping responsibility may depend on the reason for the return and the applicable order terms. If an item arrives damaged, please keep the packaging and contact us promptly with clear photos and order information.