Return & Refund Policy

Where self-service cancellation is available, an order may be cancelled within 15 minutes after placement. After that period, please contact Arden Audio as soon as possible. We will try to stop processing, but cancellation cannot be guaranteed after preparation or dispatch has begun.

An approved cancellation of an unshipped order will be refunded to the original payment method.

For a change-of-mind return, the customer must contact Arden Audio within 14 days after delivery. The product must be unused, uninstalled, undamaged, and in its original packaging with all accessories, manuals, and documentation.

Damaged, defective, or incorrect products are handled under the separate terms below and are not required to remain unopened.

Return authorization is required before sending any product back. Please contact Arden Audio with the order number, product details, and reason for the request. Products sent without authorization may be refused.

Arden Audio does not currently operate a United States return warehouse. The authorized return address may be outside the United States and will be provided with the return instructions. Do not return a product to the address shown on the original shipping label unless instructed to do so.

For an approved change-of-mind return not caused by product defect, transit damage, an incorrect item, or Arden Audio’s error, the customer is responsible for arranging and paying for trackable, appropriately insured return shipping.

Standard outbound shipping included in the product price will not be deducted as a hidden charge. Separately selected expedited shipping, remote-area charges, or other separately disclosed services are non-refundable unless required by law or the return is caused by our error.

No restocking fee is charged for an eligible return received in the required original condition. Arden Audio may make a reasonable deduction from the refund if the product, packaging, accessories, manuals, or included items are missing or have been damaged beyond what is necessary to inspect the product, where permitted by law.

If a product arrives damaged, defective, or incorrect, please keep the product and all original packaging and contact Arden Audio promptly.

For transit damage, we may request the order number; photographs of the carton, shipping label, internal packaging, product, serial number, and damaged areas; and a short functional video where relevant. An unboxing video is helpful but is not required.

After verification, Arden Audio will provide an appropriate remedy, which may include replacement parts, repair, replacement, partial refund, or full refund. Arden Audio will cover reasonable return shipping and replacement delivery costs for verified transit damage, confirmed manufacturing defects, incorrect products, or other errors caused by Arden Audio.

We will notify the customer after an authorized return is received and inspected. If the refund is approved, Arden Audio will issue it to the original payment method within 5 business days. Banks and payment providers may require additional time to post the refund.

If more than 15 business days have passed since Arden Audio confirmed that a refund was issued, please contact us.

Nothing in this policy limits any consumer right or remedy that cannot lawfully be excluded or restricted.