Shipping Policy

Orders are normally processed within 1 business day after payment confirmation. Processing includes payment verification, product preparation, quality checks, packing, and handover to the carrier. Processing time is separate from the transit time stated below.

Standard shipping to the contiguous United States is included in the product price unless a different charge is clearly shown at checkout or in the order confirmation.

Additional charges may apply to Alaska, Hawaii, United States territories, remote areas, inaccessible locations, oversized handling, or customer-requested expedited services. Any applicable additional charge will be disclosed before the order is accepted.

Small parcel orders: shipped by air, with an estimated transit time of 6–12 business days after dispatch.

Large, oversized, palletized, or freight-handled orders: shipped by ocean freight, with an estimated transit time of 15–30 business days after dispatch.

The applicable shipping category will be determined by the product size, weight, destination, and handling requirements and will be identified at checkout or in the order confirmation where applicable. Business days exclude weekends and public holidays. Delivery times are estimates rather than guarantees.

For orders delivered to the United States, applicable import duties and import taxes are included in the product price. Customers will not be charged additional import duties by Arden Audio upon delivery.

This does not include charges caused by a customer-requested service, an inaccurate or changed delivery address, failed delivery, storage, or another customer-caused event. Any such charge will be explained where applicable.

Tracking information or shipment updates will be provided when available. Air shipments generally receive parcel tracking after dispatch. Ocean-freight orders may receive milestone updates first, with final-mile tracking or appointment information provided later when available.

Customs inspections, carrier scheduling, port conditions, weather, local delivery conditions, or events outside our reasonable control may cause delays. Heavy or oversized orders may require a delivery appointment.

If we reasonably expect an unshipped order to exceed the stated timeframe, we will provide a revised estimate and offer the customer the option to accept the delay or cancel the unshipped order for a full refund.

Customers must provide a complete and accurate delivery address, telephone number, and any access information required for delivery. Address changes are not guaranteed after dispatch.

Reasonable redelivery, storage, address-correction, or special-access charges caused by inaccurate customer information, a missed appointment, or an inaccessible delivery location may be charged to the customer where permitted by law.

If a shipment appears lost before confirmed delivery, please contact Arden Audio. We will investigate with the carrier. If the carrier confirms that the shipment was lost before delivery, Arden Audio will arrange a replacement or refund at no additional cost to the customer.

Arden Audio is responsible for products that are damaged during delivery. Please contact us as soon as possible after discovering damage and keep the product and all original packaging.

To verify a claim, we may request the order number; photographs of the outer carton, shipping label, internal packaging, product, serial number, and damaged areas; and a short video if the product does not function correctly. An unboxing video is helpful when available but is not required. We may also request reasonable troubleshooting or carrier inspection.

After verification, Arden Audio will provide an appropriate remedy, which may include replacement parts, repair, replacement, partial refund, or full refund, depending on the nature and severity of the damage. The customer will not be responsible for reasonable return shipping or replacement delivery costs for verified transit damage.